cbaji's Privacy Policy
Your personal information is held in trust with us. This policy provides a full description of how cbaji collects your information, the purposes for which it is used, and how it is kept secure.
Introduction and Scope
This Privacy Policy applies to all services, websites, and mobile applications of the cbaji platform. It is in effect from the moment you create an account on cbaji — covering every session, every transaction, and every support request.
We believe that protecting user privacy is not just a legal obligation — it is part of our responsibility. To learn more about your relationship with cbaji, read our About Us page.
Any changes to this policy will be communicated in advance via your registered email or the platform's notice board. Continued use of the service after changes are made will be considered acceptance of the updated policy.
What Information We Collect
cbaji only collects information that is necessary to operate the platform smoothly and provide you with the best service. The types of information collected are explained below.
2.1 Information Provided at Registration
Information you provide when opening an account:
- Full name and date of birth (for age verification — users under 21 are not permitted to use the service)
- Mobile number and email address
- Preferred username and encrypted password
- National ID or passport details (when identity verification is required)
2.2 Usage and Transaction Information
When you use cbaji, the following information is recorded automatically to help improve service quality:
- Deposit and withdrawal history (via bKash, Nagad, Rocket, Upay)
- Game play history, bet amounts, and results
- Login time, device type, and IP address
- Records of conversations with customer support
2.3 Cookie and Tracking Information
cbaji uses session cookies and performance cookies while you browse the website. These cookies improve your browsing experience and save you from having to log in repeatedly. Cookies can be disabled from your browser settings, though this may limit some platform features.
Information we do not collect: Your full bank account number or card number is not stored on our servers. Mobile banking payment processing is completed through the payment provider's own encrypted gateway.
Purpose of Using Your Information
cbaji uses collected information for specific and limited purposes. It is not used for any purpose beyond those listed below.
3.1 Account Management and Verification
The information provided at registration is used to confirm your identity. This includes activating your mobile number via OTP verification and, where required, confirming your age through an ID document — all to keep every user secure.
3.2 Financial Transaction Processing
Transaction information is used to complete deposits and withdrawals, verify amounts, and detect irregular activity. This information is necessary to enforce the minimum deposit of ৳200 and the minimum withdrawal of ৳800.
3.3 Customer Service
When providing support via 24/7 live chat and email, access to your account information may be needed. Having previous conversation records on file means you do not have to explain the same issue repeatedly.
3.4 Ensuring Responsible Gaming
Playing patterns are monitored to identify unusual or risky behaviour. cbaji is committed to responsible gaming — this monitoring is for your protection.
3.5 Platform Improvement and Personalisation
Your preferred game categories and usage patterns are analysed to make the platform experience more relevant to you. This analysis is always based on aggregated and anonymised data.
cbaji never sells your personal information to third parties. Sharing data for commercial purposes without authorisation, including for advertising sales, is strictly prohibited.
Information Sharing and Disclosure
Your personal information is shared with other parties only under strictly controlled circumstances. No third party will receive this information except in the cases listed below.
4.1 Payment Providers
Necessary information is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay to process your deposits and withdrawals. This information is limited solely to transaction processing.
4.2 Technology and Service Partners
Game provider studios (such as Pragmatic Play, Evolution, JILI, Spribe), security verification services, and technology infrastructure providers may access a limited amount of information — only for the purposes of operating their own services.
4.3 Legal Obligations
If law enforcement agencies or a court order requires specific information to be disclosed, cbaji is obligated to comply. Such disclosures are always documented and remain within the bounds of the law.
4.4 Corporate Changes
If there is a significant change to cbaji's business structure (such as a change of ownership or a merger), users will be notified in advance. The terms of this Privacy Policy will remain in effect in such cases.
4.5 International Data Transfers
cbaji's servers and service infrastructure may be located in different countries. For any international data transfer, adequate encryption and contractual safeguards are ensured.
Data Security Measures
cbaji uses industry-standard security technology to protect your personal and financial information. These measures operate across multiple layers so that if one layer fails, others continue to provide protection.
5.1 Encryption
All data transmission is secured through SSL (Secure Socket Layer) encryption. Passwords and sensitive information are stored in encrypted form in the database — no employee can read them directly.
5.2 Access Controls
cbaji employees only have access to the information required for their specific role. All access is recorded and regularly audited. Any attempt at unauthorised access to the system is detected immediately.
5.3 Two-Factor Authentication (2FA)
OTP-based two-factor authentication is available when logging into your account. This measure significantly protects your account from unauthorised access.
5.4 Security Audits
cbaji's systems are regularly tested by third-party security experts. Any vulnerabilities found are addressed on a priority basis.
Even with the best security measures in place, users also need to stay vigilant. Never share your password or OTP with anyone — no cbaji employee will ever ask for this information.
Data Retention Period
cbaji retains your information only for as long as it is needed to operate the service or as required by law. Once the need has passed, the information is securely deleted or anonymised.
- Active account data: for as long as the account remains active
- Transaction records: at least five years after account closure (in accordance with financial regulations)
- Support conversations: two years from the date of resolution
- Cookie and session data: automatically deleted after a set period
- Identity verification documents: at least three years after verification is completed
Upon a request to close an account, cbaji will arrange to delete active data as soon as possible and once any legally required retention period has ended.
Your Rights and Choices
Every cbaji member has the right to maintain control over their own information. You can exercise the rights listed below at any time.
7.1 Right to Access
You can request to know what information cbaji holds on your account. Full details will be provided within 30 working days.
7.2 Right to Correction
If any of your information is incorrect or incomplete, you can request a correction. General information can be changed directly from your account profile; for some information, you will need to contact the support team.
7.3 Right to Deletion
If you request account closure or deletion of specific information, cbaji will review the request. Some information may need to be retained for a set period due to legal obligations.
7.4 Right to Restrict Processing
You can request that your information be limited or stopped for specific purposes (such as marketing messages). This request can be submitted through support channels.
7.5 Right to Lodge a Complaint
If you notice any breach of this policy, contact cbaji's 24/7 support team. We take every complaint seriously and investigate it thoroughly.
To learn more about how to exercise these rights and other terms of your relationship with cbaji, read the Terms and Conditions.
Protection of Minors
cbaji strictly enforces a 21+ age limit. Information belonging to anyone under 21 is not knowingly collected. Age is verified at registration, and an ID document is requested in cases of doubt.
If it becomes known that a minor's information has been collected by mistake, that account will be closed immediately and the information deleted.
Third-Party Connections
The cbaji platform interacts with various game providers and payment services. These third parties have their own privacy policies and cbaji is not responsible for their data collection. However, cbaji does verify the security standards of its partners before selecting them.
When using bKash, Nagad, Rocket, and Upay as payment gateways, their respective privacy policies will apply. By transacting through cbaji, you are also considered to have accepted the terms of these providers.
Contact and Policy Updates
If you have any questions or concerns about this Privacy Policy, contact cbaji's support team. We provide assistance in both Bangla and English, 24 hours a day, 7 days a week, via live chat and email.
10.1 Notice of Policy Changes
If there are any significant changes to this policy, cbaji will notify members via their registered email and on the platform's notice board at least 14 days in advance. For minor changes, the "Last Updated" date at the top of the page will be updated.
10.2 Contact by Email
For any privacy-related requests or complaints, write to our support email:
This Privacy Policy was last updated in 2025. Play safely with cbaji and contact us directly for any concerns.
All your data is secured with SSL encryption — your information is in safe hands at cbaji